Forty-two out of 69 government agencies got a positive satisfaction rating in a recent survey conducted by the Makati Business Club (MBC), in partnership with the Management Association of the Philippines.
The Executive Outlook Survey (EOS), which covered 100 executives from 100 companies, asked respondents whether they were satisfied or not satisfied with the performances of 69 government agencies in the past year (from July 2018 to June 2019). It’s the first time the survey was conducted since 2015.
Bangko Sentral ng Pilipinas had by far the highest satisfaction rating at 97%. In March, Benjamin Diokno took over as governor following the passing of Nestor Espenilla in February.
Joining BSP this year in the Top 5 are the National Economic and Development Authority with 85% ‘satisfied’ rating, followed by the Philippine Atmospheric, Geophysical and Astronomical Services Administration with 84%, Department of Trade and Industry with 83%, and Philippine Statistics Authority with 81%.
Rounding the Top 10 are the Department of Finance, Board of Investments, Department of Tourism, Armed Forces of the Philippines, and, tied on the 10th spot, the Securities and Exchange Commission and the Philippine Economic Zone Authority.
In the 2015 EOS, BSP also came out as the top performer. MBC noted a few significant movements in the satisfaction ratings for some agencies including an improvement for the Office of the Vice President (75% this year versus 11.9% in 2015) and the Department of Transportation (50% from19% in 2015), and some notable drops include the Department of Foreign Affairs (42% from 89.4%) and Department of Labor and Employment (44% from 79.4%).
Twenty-five out of the 69 government agencies and institutions had a negative satisfaction rating, including the bottom five: Presidential Communications Operations Office, Department of Agriculture, House of Representatives, Bureau of Customs, and, in last place, the Metropolitan Waterworks and Sewerage System.
Last year, rice prices spiked, fueling inflation after the government failed to import sufficient rice. This year, part of Metro Manila experienced a water shortage.
Seven (7) agencies were first-timers, including the Bases and Conversion Development Authority, which debuted at No.12, Philippine Competition Commission, at No. 26, and DepartmentofInformation, Communications and Technology at No. 41. PCC and DICT were organized after 2015.
MBC executive director Coco Alcuaz said that the survey provides a snapshot of business sector’s perception on the current government leadership and public service.“We are pleased to revive the EOS to help agencies assess and improve their performance especially following the creation of the Anti-Red Tape Agency (ARTA).”
The Second Semester 2019 MBC Executive Outlook Survey was conducted from June 19, 2019 to July 22, 2019.
MBC is composed of about 400 the Philippines’ biggest and most dynamic companies promoting global competitiveness and responsible business. (Makati Business Club)