Government agencies in frontline services now only have 15 days to respond to public requests and concerns. This is the directive of President Rodrigo Duterte in Memorandum Circular No. 44 which orders all government agencies and instrumentalities, including government-owned or controlled corporations, to respond to all public requests and concerns within 15 days.
“All government agencies and instrumentalities, including government-owned or controlled corporations performing frontline services as defined in RA No. 9485 are hereby directed to respond to all public requests and concerns within 15 days from receipt thereof, unless a shorter period is provided under applicable laws and issuances,” the memorandum circular states.
Under RA No. 9485, frontline services are defined as “the process or transaction between clients and government offices or agencies involving application for any privilege, right, permit, reward, license, concession, or for any modification, renewal or extension of the enumerated applications and/or requests which are acted upon in the ordinary course of business of the agency or office concerned.”
Duterte has repeatedly vowed to streamline processes in government agencies by reducing the requirements and the processing time of all applications. This is part of his administration’s efforts to cut long processing periods and red tape in all government agencies.
The circular signed by Executive Secretary Salvador Medialdea, takes effect immediately.