The recent announcement of the Ninoy Aquino International Airport (NAIA) as one of the most improved airports in the world is because of the reforms in policy that the Department of Transportation (DoTr) and Manila International Airport Authority (MIAA) have been implementing, General Manager Ed Monreal said.
Among these tweaked policies include reducing flight delays, decongesting the airport, improving the over-all passenger experience, and eradicating the laglag-bala scheme.
NAIA placed 10th among the Most Improved Airports in the World during the Skytrax World Airport Awards 2018 held in Stockholm, Sweden just recently.
The ranking by the Skytrax World Airport Awards was based on the results of the largest annual global satisfaction survey participated by air travelers from August 2017 to February 2018.
The World Airport Survey includes questions related to travelling experiences across different airport services and product key performance indicators – from check-in, arrivals, transfers, shopping, security and immigration through to departure at the gate.
According to Monreal, the positive testimonies of passengers regarding NAIA will serve as their inspiration to perform even better.
“We are only as good as our last accomplishment. The bigger challenge now is how to sustain it. Their testimonies serve as inspiration for us to believe that change is not impossible even in the midst of trials,” he said.